Overview

Tradescal is committed to delivering reliable logistics, freight forwarding, warehousing, customs clearance, and supply chain solutions to clients worldwide.

This Refund Policy outlines the conditions under which refunds, cancellations, or service adjustments may be considered.

By using our services, clients acknowledge and agree to the terms outlined in this policy.

Service-Based Refunds

Refunds may only be considered for services that have not yet been initiated, processed, booked, or operationally executed.

Once operational work, documentation processing, freight booking, customs coordination, or shipment handling has started, related service charges become non-refundable.

Approved refunds, where applicable, may be subject to administrative, banking, or processing deductions.

Non-Refundable Services

The following services are generally non-refundable once confirmed, initiated, or completed:

  • Customs Clearance Services
  • Import & Export Documentation
  • Freight Bookings
  • Carrier Reservation Fees
  • Compliance & Regulatory Services
  • Warehousing Charges
  • Cargo Inspection Services
  • Government Duties & Taxes
  • Third-Party Logistics Costs

Payments made to carriers, customs authorities, government agencies, or third-party providers are non-refundable once processed.

Cancellation Requests

Clients may request service cancellations before the operational process has started.

Cancellation approval depends on:

  • Current stage of service processing
  • Third-party booking status
  • Operational costs already incurred
  • Carrier or customs commitments

Tradescal reserves the right to apply cancellation fees where operational work, reservations, or documentation preparation has already been performed.

Processing Refunds

If a refund request is approved, Tradescal will process the refund within a reasonable timeframe.

Refunds will generally be issued through the original payment method unless otherwise agreed.

Processing timelines may vary depending on:

  • Banking procedures
  • Payment gateways
  • International transaction processing
  • Third-party financial institutions

Delays & External Factors

Tradescal shall not be held responsible for delays, disruptions, or losses caused by:

  • Customs authorities
  • Port congestion
  • Shipping carriers
  • Government restrictions
  • Weather conditions
  • Political instability
  • Force majeure events

Refunds will not apply for delays or issues beyond Tradescal’s direct operational control.

Chargebacks & Disputes

Clients are encouraged to contact Tradescal directly regarding payment disputes or refund concerns before initiating chargebacks through banks or payment providers.

Fraudulent or unauthorized chargebacks may result in suspension of services and legal recovery actions where applicable.

Policy Updates

Tradescal reserves the right to update, modify, or revise this Refund Policy at any time without prior notice.

Continued use of our services constitutes acceptance of the updated policy terms.

Contact Us

For refund-related questions or support, please contact our team:

Email: info@tradescal.com

Website: www.tradescal.com